Support & FAQs

You can easily locate the nearest Recharge Road charging station using our mobile app or website. Simply enter your location or use GPS, and you'll see a map with all nearby charging points. Our app also provides real-time availability updates to ensure you can plan your recharge efficiently.

Recharge Road supports a wide range of charging connectors to accommodate various EV models. Our stations are equipped with Type 2, CCS (Combo 2), and CHAdeMO connectors. This ensures compatibility with most electric vehicles available in the UAE market.

Starting a charging session is simple. Once you've parked at a Recharge Road station, you can initiate charging through our mobile app or by using an RFID card if you're a registered member. Follow the on-screen instructions, connect your vehicle, and the charging will begin automatically.

Our charging rates are competitive and transparent. The exact cost depends on the charging speed (AC or DC) and your membership status. We offer various plans to suit different needs, including pay-as-you-go options and monthly subscriptions with discounted rates. Check our app or website for the most up-to-date pricing information.

If you encounter any issues with our charging stations, please report them immediately through our mobile app or by calling our 24/7 customer support line. Provide the station ID (visible on each charger) and a brief description of the problem. Our technical team will address the issue as quickly as possible to minimize any inconvenience.

Need More Help?

If you couldn't find the answer to your question, our customer support team is here to help. Contact us through any of the following methods:

  • Email: [email protected]
  • Phone: +971 4 123 4567 (available 24/7)
  • Live Chat: Available on our website and mobile app during business hours

We're committed to providing you with the Optimal EV charging experience across the UAE. Your feedback helps us improve our services and support the growing community of electric vehicle owners.